FAQs

GENERAL INFORMATION

Forgot your password? On your account page HERE click the ‘forgot password’ option and follow the steps to reset.

If you’re still having issues please send us an email at [email protected]

Novel Desire is exclusively based online only.

We are located in Birmingham, United Kingdom!

Sorry, we do not sell our stock wholesale at the moment.

We have a dedicated sourcing team that works directly with selected manufacturers abroad.

We test everything before we send it to you.

PURCHASING AND ORDERING

Customers come first and we are committed to offering them a convenient shopping experience. Noveltydesire.com reserves the right to limit and/or prohibit purchases to resellers. Such resellers may be notified at, or soon after, the time of purchase if quantity limits are applied to their order.

We are unable to accept these forms of payment at Noveltydesire.com.

We accept the following debit cards: All Visa and Mastercard logo debit cards.

We accept Visa, MasterCard, American Express, Discover, PayPal.

Promos and Coupons

Dear Customers, Thank you so much for coming. To get our private coupon, please rate us and leave (good) feedbacks on any chart/page, then send us the link and the screenshot to [email protected], a private coupon of 10% for your future orders will be granted.

Steps to use a discount code at checkout.

1. Add items to your bag

2. Continue to checkout

3. Enter your email address & shipping information

4. Choose a shipping method

5. In the order summary enter your discount code in the discount code box then click “Apply”

6. Discount code is applied to your order

(Please note that discount codes are not valid on collaboration items).

Sorry! Only one discount code can be applied to an order. Discount codes must be entered at checkout and cannot be redeemed after this point.

ORDER INQUIRES/SHIPPING

  • Free Shipping for all orders above $50.
  • For orders below $50, we charge a flat shipping rate of $5.00.

Tip: Save on shipping by placing all your items in one order! For more information about our shipping policy, please click here.

It usually takes 2-4 weeks, in odd situations 5 weeks.

When your order is shipped and logistics give us the tracking number(s), we will send the shipping information (tracking link + tracking number) to your email address that you used to place your order. Following the instruction, you will be able to track your order status. Can’t find your email? Send us a quick note at [email protected], and we’ll resend it!

Tracking code typically takes 7-10 several business days to update into the online system. Sometimes it will be 10-15 days when logistics has too huge backlogs. So please wait a few days more and then check again. If not, please contact us: https://www.noveltydesire.com/contact-us/

We do! Please note that international shipments may take a little bit longer to arrive. Import duty and tax charges are not included in the shipping price.

If you entered the wrong information for your order, please contact us as soon as possible. We’ll do our best to change it for you, but we can’t guarantee anything in this case as our orders are processed and shipped very quickly after purchase.

You will receive a shipping confirmation e-mail with your tracking number once your goods have been shipped. If you have not received a tracking number, that simply means that your order hasn’t been shipped yet. For individual tracking or delivery concerns, please contact the shipping company directly. We take no responsibility for individual deliveries once the goods have been shipped. Unless you have first contacted the courier, e-mails regarding personal deliveries will not be responded to.

Returns & Refunds

Sadly we don’t accept the return of sale items. All sale items are final, there is no exchange or refunds on sale items unless there is a manufacturing fault. (Please note ‘sale items’ are items under the sale section of our website)

Unfortunately, we are currently unable to process exchanges. You can return the item to us for a store credit which you can use to place a new order.

ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.

If this happens to you, just email us at [email protected] as soon as you can and we MIGHT be able care of it. However, we can’t make any promises because we start the shipping process as quickly as we can after you order.

Sorry! We can’t currently do cancellations. We’re working on developing a better cancellation system in the coming months.

We are so sorry about this. Although we are trying our best to process orders, our workers sometimes make their mistakes. Please kindly send some actual photos of the one you got together with the shipping label to [email protected] We will check and may free send a replacement after reviewing them.

Yes, you are responsible for postage back to our facility. Please read our complete returns policy.

SHOPPING CART/ MY INFORMATION

For security purposes, we do not keep your credit card number on file even if you are registered with us.

If you register, we will save most of your information for faster checkout in the future. Please note, credit card information will not be stored for security purposes.

If you register, we will save most of your information for faster checkout in the future. Please note, credit card information will not be stored for security purposes.

No, you may place orders without registering.

Yes, they will be automatically saved in your shopping cart, but realize, all items are sold on a first-come, first-serve basis and an item’s availability and pricing are subject to change. This means that the items you have in your shopping cart today may not be available at a later time.

The only way to ensure those items will be available is to order immediately. If you have items in your shopping cart and wish to purchase later, you will be notified at check-out whether that item is available or not at the time of purchase. We reserve the right to limit quantity on certain products.

TRACKING ORDERS

You can track your order by going to the Tracking Page.

SIZES AND SELECTION

Yes, NoveltyDesire.com’s search tool allows you to search several ways: size, brand name, color, price low to high or high to low, new items, sales items, category, department, or any combination of these.

PRIVACY, SECURITY AND WEB INFO

Providing us with your email address means we can send you two very important emails: One is a copy of the order that you place with us, and the other is a notification that your package has been shipped. We may also use email if it is necessary to contact you regarding your order. We will not send you spam emails, and we will not give your email address to anyone else.

This policy covers how NoveltyDesire.com treats personal information that NoveltyDesire.com and Novelty Desire Stores collects and receives, including information related to your past use of NoveltyDesire.com. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

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