GENERAL INFORMATION
Forgot your password? On your account page HERE click the ‘forgot password’ option and follow the steps to reset.
If you’re still having issues please send us an email at [email protected]
Novel Desire is exclusively based online only.
We are located in Birmingham, United Kingdom!
Sorry, we do not sell our stock wholesale at the moment.
We have a dedicated sourcing team that works directly with selected manufacturers abroad.
We test everything before we send it to you.
PURCHASING AND ORDERING
We are unable to accept these forms of payment at Noveltydesire.com.
We accept the following debit cards: All Visa and Mastercard logo debit cards.
We accept Visa, MasterCard, American Express, Discover, PayPal.
Promos and Coupons
Dear Customers, Thank you so much for coming. To get our private coupon, please rate us and leave (good) feedbacks on any chart/page, then send us the link and the screenshot to [email protected], a private coupon of 10% for your future orders will be granted.
Steps to use a discount code at checkout.
1. Add items to your bag
2. Continue to checkout
3. Enter your email address & shipping information
4. Choose a shipping method
5. In the order summary enter your discount code in the discount code box then click “Apply”
6. Discount code is applied to your order
(Please note that discount codes are not valid on collaboration items).
Sorry! Only one discount code can be applied to an order. Discount codes must be entered at checkout and cannot be redeemed after this point.
ORDER INQUIRES/SHIPPING
Returns & Refunds
SHOPPING CART/ MY INFORMATION
For security purposes, we do not keep your credit card number on file even if you are registered with us.
If you register, we will save most of your information for faster checkout in the future. Please note, credit card information will not be stored for security purposes.
If you register, we will save most of your information for faster checkout in the future. Please note, credit card information will not be stored for security purposes.
No, you may place orders without registering.
Yes, they will be automatically saved in your shopping cart, but realize, all items are sold on a first-come, first-serve basis and an item’s availability and pricing are subject to change. This means that the items you have in your shopping cart today may not be available at a later time.
The only way to ensure those items will be available is to order immediately. If you have items in your shopping cart and wish to purchase later, you will be notified at check-out whether that item is available or not at the time of purchase. We reserve the right to limit quantity on certain products.
TRACKING ORDERS
You can track your order by going to the Tracking Page.
SIZES AND SELECTION
Yes, NoveltyDesire.com’s search tool allows you to search several ways: size, brand name, color, price low to high or high to low, new items, sales items, category, department, or any combination of these.
No, we aren’t able to special order items.
PRIVACY, SECURITY AND WEB INFO
Providing us with your email address means we can send you two very important emails: One is a copy of the order that you place with us, and the other is a notification that your package has been shipped. We may also use email if it is necessary to contact you regarding your order. We will not send you spam emails, and we will not give your email address to anyone else.
This policy covers how NoveltyDesire.com treats personal information that NoveltyDesire.com and Novelty Desire Stores collects and receives, including information related to your past use of NoveltyDesire.com. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.